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Selectron Technologies, Inc.
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Primary Contact Information
Matthew Corbin
EVP, Sales
7405 SW Tech Center Drive
Suite, 140
Portland, OR 97223
Phone: 503 597-3311
Fax: 503 443-2052
E-mail: mcorbin@stigov.com
| Secondary Contact Information
Gina Olson
VP, Marketing
7405 SW Tech Center Drive
Suite 140
Portland, OR 97223
Phone: 503 597-3320
Fax: 503 443-2052
E-mail: golson@stigov.com
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Company Information
Abstract: With their caseloads swelling as their hours and workforces are shrinking, courts are turning to technology so they can sustain the level of service their citizens expect. Courts are discovering that the comprehensive process of administrating the judicial system can be expedited with technological tools such as an interactive voice response IVR system. Partnering with an interactive solution provider like Selectron Technologies, Inc. that has worked in the government sector for nearly two decades, a court can be assured of an IVR implementation that will deliver real business value. Selectron’s VoiceCourt IVR product family was developed to perform vital administrative functions in any court environment.
Description: To serve agencies more effectively, Selectron has incorporated the most frequently requested functionality into IVR systems developed for violations, jury services, and family law. However, its product capabilities are not limited to these areas. A VoiceCourt solution equips any judicial entity – civil, criminal, family law, jury services, juvenile, probate, small claims, or traffic – to provide its public with telephone self-service options for retrieving information and accessing other services. The VoiceCourt product family allows courts the flexibility to design a system tailored specifically to their requirements. Each of the three VoiceCourt base systems – Violations, Jury, and Family – can be configured to conform to a court’s business rules with an extensive assortment of available add-on modules.
IVR solutions can impart a further tier of value and customer service when their functionality is extended beyond receiving calls with outbound messaging capabilities. Using an IVR system to initiate contact with its citizens, a court can improve its communication and save staff considerable time otherwise spent on manual delivery methods. The Outbound Delivery Services engine, enables a VoiceCourt system to generate outbound campaigns via phone, fax, e-mail, or text message. Powered by ODS, the Outbound Notify enables a court to deliver citizens important information specific to the citizen or groups of citizens being contacted. Notifications such as Court Dates and Jury Reminders can be integrated with a court’s case management system to run dynamic, customized campaigns. A court can configure notifications to run automatically, with messages being delivered to recipients once the delivery window has been reached.
Also powered by ODS, Outbound Alert furnishes courts with a rapid, efficient means to create and deliver generic informational messages such as court closures due to inclement weather or changes of venue. Alerts can be generated on the spot in an urgent situation or configured to run at designated times. When the Alert Web Registration module is implemented, citizens can self-register on a court’s website for receipt of specific alerts. Citizens’ registration preferences including delivery method are saved in a database and when new alerts are created the Outbound Alert application sends messages as requested.
Contact us for a free white paper: IVR Technology - Real Value for Any Court
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Association Affiliations
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Conference Affiliations
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This profile was last updated on August 26, 2009 at 2:29 PM
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