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American Telesource, Inc.
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Primary Contact Information
Mark Seeba
Application Development Manager / Product Manager
1350 Ocean Avenue
Emeryville, CA 94608
Phone: 510-923-9210
Fax:
E-mail: mseeba@ati-cti.com
| Secondary Contact Information
Steve Viets
VP - Sales
1350 Ocean Avenue
Emeryville, CA 94608
Phone: 510-923-9207
Fax:
E-mail: sviets@ati-cti.com
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Company Information
Abstract: American Telesource, Inc. ATI became an independent company in 1987 to help companies reduce costs, improve productivity and improve customer service through voice communications technology. ATIs mission is to help our clients reach their business objectives through customized voice communication applications combined with the highest level of customer service. ATI currently serves numerous Courts with speech-enabled IVR applications, unified communications solutions, in-courtroom processing, traffic automated processing and collaboration solutions.
Description: Corporate Overview
Headquartered in Emeryville CA, ATI has been providing clients with leading voice and data communications applications supported by the highest level of professional services in the industry for over 20 years. Today ATI provides an industry innovative approach to systems integration utilizing a total applications solution strategy. ATI employs a professional staff of certified engineers, technicians and programmers to support our clients.
The ATI Application Development AppDev department is staffed with experienced software developers certified on industry standard languages and database tools such as SQL, COM, Java, XML and more.
ATI delivers applications solutions from industry leading strategic manufacturers such as ShoreTel, NEC, Interactive Intelligence, Convergys and others. ATI Court Technology Solutions include:
Jury Interactive Web and Phone
ATI’s Jury Interactive system is an indispensable court solution giving quick and easy access to jurors for reporting information, postponements, court locations and more. Included is our Jury Group Administration Tool which allows the Jury Commissioner’s Office staff to manage individual groups specialized needs such as special reporting or callback times and informational messages that need to go to specific jury groups only. ATI is the official Jury Systems, Inc. IVR partner.
Traffic Pay Web and Phone
ATI’s traffic pay system provides public access to traffic ticket information, pay fines, register for traffic school, status update on traffic school certificate, payment plans and much more. This is a very robust interface that gives the public comprehensive access to information and automation by web and phone.
Criminal, Civil, etc. Case Lookup Web and Phone
ATI’s case lookup module gives the public access to case information for mandatory appearances, warrants, pay fines, payment plans and much more.
Appointment Reminder System
The ATI appointment reminder system calls the parties on your family law cases to remind them of upcoming court events, times and locations. It can also be integrated with the Jury Interactive system to call jurors to remind them of upcoming service dates, times and locations.
Traffic Courtesy Notice Process Automation
With this ATI module, ATI’s IVR system can automate courtesy notices for traffic including final notices for FTAs, automatic convictions in the case management system and notification to your collections company if the cases are referred. The easy to use web interface provides a report for the presiding judge to approve the cases for conviction. A simple click and submit interface launches the conviction process for all cases for the entire week.
Proceedings
Proceedings is a fast, reliable, easy-to-use in-court processing system for court clerks. Using a sophisticated PC program with a simple interface, the clerk accesses the court calendar, records all court events, produces minute orders and other court documents, and updates the court’s case management system in real time during the court hearing, reducing labor by up to 50%.
Speech Recognition Technologies
ATI’s speech recognition experts have speech enabled all telephony interfaces detailed here. We also provide an entire speech directory of court departments, court reporters, and more, to your calling public from one central telephone number. Improve telephone access to the Court today!
Custom Programming, Analysis and Documentation Services
ATI has a talented team of developers that are on hand to assist the court with custom interface solutions to the case management system, jury system or just about any database system. If you are not sure about a particular need or how to handle a special project, give us a call! We can also do a process evaluation / analysis and document existing processes at the Court.
Tentative Rulings
Post your tentative rulings quickly and efficiently to the web and phone with our tentative rulings module. The easy to use web interface will assist your employees in getting this task handled professionally.
ATI’s Web Pop Interactive
ATI’s web pop interactive module provides all relevant call data to your staff in an easy to read format in a web browser that “pops up” on your call center agents’ screens. This provides your staff with the detailed call information needed to more quickly assist those callers in need. We integrate our Web Pop Interactive with many phone and IVR systems and integrate it with your case management and jury management systems as well.
Video Conferencing
ATI delivers on the promise of video conferencing: face to face communication that feels as natural as being in someones office. Using your existing broadband network, high definition video systems provide a stunning, immersive telepresence experience at a price that is affordable and accessible to everyone who needs to communicate.
Unified Communications
ATI implements industry leading unified communications to the courts with the latest in easy to manage, user friendly IP telephony call center, auto attendant, voice mail, fax and conferencing technologies. Ask us how we can integrate your telephone technology into your case management and jury management systems to streamline the Court’s caller interactions.
Digital Signage
ATI delivers complete digital signage solutions that empower Courts to create and centrally manage content to be displayed on monitors across your Court’s network. Updates can be scheduled at a time when network traffic is typically low. Multimedia content can appear on a single monitor.
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This profile was last updated on July 27, 2009 at 12:32 PM
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