California - by county

Butte, Glen and Tehema Counties

Name of Court in which program operates:	Butte, Glenn, and Tehama County Superior Court
Name of program itself:	SHARP
Address of program - Main location:	1931 Arlin Rhine Drive
City:	Oroville
State:	CA
Zip:	95965
Phone for the public:	(530) 532-7015
The self-represented litigant program serves:	State
Geographic area served by this program:	Butte, Glenn, and Tehama Counties
Substantive areas served by this center include:	Family
	Domestic Violence
	Child Support
	Guardianship
	Landlord Tenant
	General Civil
	Small Claims
Program started:	September, 2002
Is this court willing to host visits from other courts interested in learning about this approach?	Yes
The program has:	A program director/manager/coordinator
	Bilingual or multilingual staff
	A volunteer program
	Written guidelines for court staff for provision of assistance
The following services are offered for the following substantive areas:	One-on-one help in understanding legal processes and preparing forms - Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims
	Telephone assistance - Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims
	Bilingual or multilingual forms - Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims
	A system of referrals to attorneys providing unbundled legal services - Family
	Referrals to pro bono attorney assistance (but not for hearings) - Landlord Tenant, General Civil
	Referrals to pro bono attorney assistance (for hearings) - Landlord Tenant, General Civil
	In-person workshops - Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims
	Remote appearance video workshops - Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims
	E-filing for self-represented litigants - Landlord Tenant
This program providers training regarding working with self-represented litigants for:	Program staff, Program volunteers
Does this program have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?	Statewide

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Calaveras & Amador Counties

Name of Court in which program operates:	Calaveras Superior Court
Name of agency that operates program if different from above:	Human Resource Council, Inc.
Name of program itself:	ARC Community Legal Assistance Center
Address of program line 1 - Main location:	891 Mountain Ranch Road
Address of program line 2 - Main location:	593 W. St. Charles
City:	San Andreas
State:	CA
Zip:	95249
Phone for the public:	(209) 754-1443
Website for the public:	www.hrcnet.org
The self-represented litigant program serves:	County
Geographic area served by this program:	Calaveras and Amador

Substantive areas served by this center include:	Family
	Domestic Violence
	Child Support
	Guardianship
	Landlord Tenant
	General Civil
	Small Claims
Program started:	September, 2003
Is this court willing to host visits from other courts interested in learning about this approach?	Yes
The program has:	A program director/manager/coordinator
	A self-help center staffed with attorneys
	Written guidelines for court staff for provision of assistance
The following services are offered for the following substantive areas:	One-on-one help in understanding legal processes and preparing forms - Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Other
	Telephone assistance - Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Other
	Bilingual or multilingual forms - Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Other
	A system of referrals to attorneys providing unbundled legal services - Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Other
	Web-based information in English - Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic, Other
	Web-based information in other languages - Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Other
	Interactive Web-based forms - Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Other
	In-person workshops - Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Other
	Videotaped workshops - Family
The program provides training regarding working with self-represented litigants for:	Program staff
Does this program have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?	Local

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Central Valley

Name of Court in which program operates:	Fresno County Superior Court
Name of program itself:	Spanish Self Help Center & Volunteer Interpreter Development Bureau
Address of program line 1 - Main location:	255 N Fulton Ste. 101
City:	Fresno
State:	CA
Zip:	93701
Phone for the public:	(559) 497-7820
Fax for the public:	(559) 497-0366
Website for the public:	http://www.fresnosuperiorcourt.org/
The self-represented litigant program serves:	County
Describe what geographic area this program serves:	Central Valley
Indicate which substantive areas the center serves:	Family
	Domestic Violence
	Probate
	Child Support
	Guardianship
	Landlord Tenant
	Other
Program started:	October, 2002
Is this court willing to host visits from other courts interested in learning about this approach?	Yes
The program has:	A program director/manager/coordinator
	A self-help center staffed with only non-attorneys
	Bilingual or multilingual staff
	A volunteer program
	Written guidelines for court staff for provision of assistance
The following services are offered for the following substantive areas:	One-on-one help in understanding legal processes and preparing forms - Family, Domestic Violence, Landlord Tenant, Other
	Telephone assistance - Family, Domestic Violence, Landlord Tenant, Other
	Bilingual or multilingual forms - Family, Domestic Violence, Landlord Tenant, Other
	Bilingual or multilingual materials - Family, Domestic Violence, Landlord Tenant, Other
	A system of referrals to attorneys providing unbundled legal services - Family, Domestic Violence, Landlord Tenant, Other
	Web-based information in English - Family, Domestic Violence, Landlord Tenant, Other
	Web-based information in other languages - Family, Domestic Violence, Landlord Tenant, Other
	Interactive Web-based forms - Family, Domestic Violence, Landlord Tenant, Other
	In-person workshops - Family, Domestic Violence, Landlord Tenant, Other
This program provides training regarding working with self-represented litigants for:	Court staff, Program staff, Program volunteers, Lay volunteers in the Court

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Contra Costa County

Name of Court in which program operates:	Superior Court of California, County of Contra Costa
Name of program itself:	Virtual Self Help Law Center
Address of program line 1 - Main location:	ADR Programs
Address of program line 2 - Main location:	625 Court Street
City:	Martinez
State:	CA
Zip:	94553
E-mail for the public:	ctwebvsh@sc.co.contra-costa.ca.us
Website for the public:	www.cc-courthelp.org
The self-represented litigant program serves:	County
Geographic area served by this program:	Contra Costa County, CA
Substantive areas served by this program include:	Family
	Domestic Violence
	Child Support
	Guardianship
	Landlord Tenant
Program started:	September, 2003
Is this court willing to host visits from other courts interested in learning about this approach?	Yes
The program has:	A program director/manager/coordinator
	Bilingual or multilingual staff
	A volunteer program
	Written guidelines for court staff for provision of assistance
The following services are offered for the following substantive areas:	A system of referrals to attorneys providing unbundled legal services - Family, Domestic Violence, Landlord Tenant
	Referrals to pro bono attorney assistance (but not for hearings) - Family, Domestic Violence, Landlord Tenant
	Web-based information in English - Family, Domestic Violence, Landlord Tenant
	Interactive Web-based forms - Family, Domestic Violence, Landlord Tenant
	In-person workshops - Family, Domestic Violence, Landlord Tenant
	Videotaped workshops - Family, Domestic Violence, Landlord Tenant
	Remote appearance video workshops - Family, Domestic Violence, Landlord Tenant
The program provides training regarding working with self-represented litigants for:	Lay volunteers in the court
Does this program have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?	Statewide, Local
Other relevant description or information:	This court is experimenting with the use of technology to better serve self-represented litigants. Its primary focus is a website which: A) Has ready-to-file forms, written forms instructions, and animated forms instructions; B) Gives expert legal content in plain language in the fields of divorce, domestic violence restraining orders, guardianship, parentage, and unlawful detainers (child, spousal and partner support; child custody and visitation; general civil, small claims and traffic to come); C) Has an innovative template for its expert legal content which includes information to consider before starting a court case, and what to do after a court case if the situation changes. There are separate sets of instructions for proceeding with a court case for the plaintiff, respondent, and others involved (children, unnamed tenants, others covered by restraining orders..); D) Offers related videos to help people understand the legal content. Some of the videos (done by other courts) have actors playing out a court case. Other videos (done by our court) are workshops in how to fill out the forms needed for a court case; E) Video segments are linked to the text, so that if someone is reading the textual instructions and does not understand the content, he or she can click on 'Show Me' and get the same information in a video format. ('Tell Me' is also an option -- hearing the audio track from the video without the images.)

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El Dorado County

Name of Court in which program operates:	Superior Court of California, County of El Dorado
Name of agency that operates program if different from above:	Operated by consultant attorneys, Legal Services of Northern California, Jane Burton, Esq., Julie Bachman, Esq.
Name of program itself:	Self-Represented Litigant Clinics
Address of program line 1 - Main location:	495 Main Street, Placerville, CA 95667
Address of program line 2 - Main location:	1354 Johnson Blvd., So. Lake Tahoe, CA 96150
City:	Placerville
State:	CA
Zip:	95667
Phone for the public:	(530) 573-3066 (Lake Tahoe)
Website for the public:	www.eldoradocourt.org
The self-represented litigant program serves:	County
Geographic area served by this program:	All of El Dorado County
Substantive areas served by this program include:	Family
	Domestic Violence
	Probate
	Child Support
	Guardianship
	Landlord Tenant
	General Civil
	Small Claims
Program started:	Legal Services of Northern Calif. program began May, 2000, Self-Help Clinic programs in Placerville & So. Lake Tahoe began August, 2004
Is this court willing to host visits from other courts interested in learning about this approach?	Yes
The program has:	A self-help center staffed with attorneys
	Bilingual or multilingual staff
The following services are offered for the following substantive areas:	One-on-one help in understanding legal processes and preparing forms - Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims
	Bilingual or multilingual forms - Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims
	Interactive Web-based forms - Family, Domestic Violence, Landlord Tenant, Small Claims
	In-person workshops - Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims
The Program provides training regarding working with self-represented litigants for the following:	Court staff

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