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Butte, Glen and Tehema Counties :: Calaveras and Amador Counties  :: Central Valley :: Contra Costa County :: El Dorado County

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Butte, Glen and Tehema Counties 
Name of Court in which program operates: Butte, Glenn, and Tehama County Superior Court
Name of program itself: SHARP
Address of program  - Main location: 1931 Arlin Rhine Drive
City: Oroville
State: CA
Zip: 95965
Phone for the public: (530) 532-7015
The self-represented litigant program serves:  State 
Geographic area served by this program: Butte, Glenn, and Tehama Counties
Substantive areas served by this center include: Family
Domestic Violence
Child Support
Guardianship
Landlord Tenant
General Civil
Small Claims
Program started: September, 2002
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
Bilingual or multilingual staff
A volunteer program
Written guidelines for court staff for provision of assistance
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims
Telephone assistance -
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims
Bilingual or multilingual forms - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims
A system of referrals to attorneys providing unbundled legal services  - Family
Referrals to pro bono attorney assistance (but not for hearings) -
Landlord Tenant, General Civil
Referrals to pro bono attorney assistance (for hearings) - 
Landlord Tenant, General Civil
In-person workshops - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims
Remote appearance video workshops -
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims
E-filing for self-represented litigants - Landlord Tenant
This program providers training regarding working with self-represented litigants for: Program staff, Program volunteers
Does this program have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?   Statewide

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Calaveras & Amador Counties 

Name of Court in which program operates: Calaveras Superior Court
Name of agency that operates program if different from above: Human Resource Council, Inc. 
Name of program itself: ARC Community Legal Assistance Center
Address of program line 1 - Main location: 891 Mountain Ranch Road
Address of program line 2 - Main location: 593 W. St. Charles
City: San Andreas
State: CA
Zip: 95249
Phone for the public: (209) 754-1443
Website for the public: www.hrcnet.org
The self-represented litigant program serves:  County
Geographic area served by this program: Calaveras and Amador
Substantive areas served by this center include: Family
Domestic Violence
Child Support
Guardianship
Landlord Tenant
General Civil
Small Claims
Program started: September, 2003
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
A self-help center staffed with attorneys
Written guidelines for court staff for provision of assistance
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Other
Telephone assistance - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Other
Bilingual or multilingual forms - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Other
A system of referrals to attorneys providing unbundled legal services - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Other
Web-based information in English - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic, Other
Web-based information in other languages - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Other
Interactive Web-based forms -
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Other
In-person workshops - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Other
Videotaped workshops - Family
The program provides training regarding working with self-represented litigants for: Program staff
Does this program have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?   Local
 

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Central Valley 

Name of Court in which program operates: Fresno County Superior Court
Name of program itself: Spanish Self Help Center & Volunteer Interpreter Development Bureau
Address of program line 1 - Main location: 255 N Fulton Ste. 101
City: Fresno
State: CA
Zip: 93701
Phone for the public: (559) 497-7820
Fax for the public: (559) 497-0366
Website for the public: http://www.fresnosuperiorcourt.org/ 
The self-represented litigant program serves:  County
Describe what geographic area this program serves: Central Valley
Indicate which substantive areas the center serves: Family
Domestic Violence
Probate
Child Support
Guardianship
Landlord Tenant
Other
Program started: October, 2002
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
A self-help center staffed with only non-attorneys
Bilingual or multilingual staff
A volunteer program
Written guidelines for court staff for provision of assistance
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms - 
Family, Domestic Violence, Landlord Tenant, Other
Telephone assistance - 
Family, Domestic Violence, Landlord Tenant, Other
Bilingual or multilingual forms - 
Family, Domestic Violence, Landlord Tenant, Other
Bilingual or multilingual materials - 
Family, Domestic Violence, Landlord Tenant, Other
A system of referrals to attorneys providing unbundled legal services - 
Family, Domestic Violence, Landlord Tenant, Other
Web-based information in English - 
Family, Domestic Violence, Landlord Tenant, Other
Web-based information in other languages - 
Family, Domestic Violence, Landlord Tenant, Other
Interactive Web-based forms - 
Family, Domestic Violence, Landlord Tenant, Other
In-person workshops - 
Family, Domestic Violence, Landlord Tenant, Other
This program provides training regarding working with self-represented litigants for: Court staff, Program staff, Program volunteers, Lay volunteers in the Court

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Contra Costa County 

Name of Court in which program operates: Superior Court of California, County of Contra Costa
Name of program itself: Virtual Self Help Law Center
Address of program line 1 - Main location: ADR  Programs
Address of program line 2 - Main location: 625 Court Street
City: Martinez
State: CA
Zip: 94553
E-mail for the public: ctwebvsh@sc.co.contra-costa.ca.us 
Website for the public: www.cc-courthelp.org 
The self-represented litigant program serves:  County
Geographic area served by this program: Contra Costa County, CA
Substantive areas served by this program include: Family
Domestic Violence
Child Support
Guardianship
Landlord Tenant
Program started: September, 2003
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
Bilingual or multilingual staff
A volunteer program
Written guidelines for court staff for provision of assistance
The following services are offered for the following substantive areas: A system of referrals to attorneys providing unbundled legal services - 
Family, Domestic Violence, Landlord Tenant
Referrals to pro bono attorney assistance (but not for hearings) -
Family, Domestic Violence, Landlord Tenant
Web-based information in English - 
Family, Domestic Violence, Landlord Tenant
Interactive Web-based forms - 
Family, Domestic Violence, Landlord Tenant
In-person workshops - 
Family, Domestic Violence, Landlord Tenant
Videotaped workshops - 
Family, Domestic Violence, Landlord Tenant
Remote appearance video workshops - 
Family, Domestic Violence, Landlord Tenant
The program provides training regarding working with self-represented litigants for: Lay volunteers in the court
Does this program have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?   Statewide, Local
Other relevant description or information: This court is experimenting with the use of technology to better serve self-represented litigants.  Its primary focus is a website which:    A) Has ready-to-file forms, written forms instructions, and animated forms instructions;    B) Gives expert legal content in plain language in the fields of divorce, domestic violence restraining orders, guardianship, parentage, and unlawful detainers (child, spousal and partner support; child custody and visitation; general civil, small claims and traffic to come);    C) Has an innovative template for its expert legal content which includes information to consider before starting a court case, and what to do after a court case if the situation changes.  There are separate sets of instructions for proceeding with a court case for the plaintiff, respondent, and others involved (children, unnamed tenants, others covered by restraining orders..);    D) Offers related videos to help people understand the legal content.  Some of the videos (done by other courts) have actors playing out a court case.  Other videos (done by our court) are workshops in how to fill out the forms needed for a court case;    E) Video segments are linked to the text, so that if someone is reading the textual instructions and does not understand the content, he or she can click on 'Show Me' and get the same information in a video format.  ('Tell Me' is also an option -- hearing the audio track from the video without the images.)   

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El Dorado County 

Name of Court in which program operates: Superior Court of California, County of El Dorado 
Name of agency that operates program if different from above: Operated by consultant attorneys, Legal Services of Northern California, Jane Burton, Esq., Julie Bachman, Esq.
Name of program itself: Self-Represented Litigant Clinics
Address of program line 1 - Main location: 495 Main Street, Placerville, CA 95667
Address of program line 2 - Main location: 1354 Johnson Blvd., So. Lake Tahoe, CA 96150
City: Placerville
State: CA
Zip: 95667
Phone for the public: (530) 573-3066 (Lake Tahoe)
Website for the public: www.eldoradocourt.org
The self-represented litigant program serves:  County
Geographic area served by this program: All of El Dorado County
Substantive areas served by this program include: Family
Domestic Violence
Probate
Child Support
Guardianship
Landlord Tenant
General Civil
Small Claims
Program started: Legal Services of Northern Calif. program began May, 2000, Self-Help Clinic programs in Placerville & So. Lake Tahoe began August, 2004
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A self-help center staffed with attorneys
Bilingual or multilingual staff
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims
Bilingual or multilingual forms - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims
Interactive Web-based forms - 
Family, Domestic Violence, Landlord Tenant, Small Claims
In-person workshops - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims
The Program provides training regarding working with self-represented litigants for the following: Court staff

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Humboldt County :: Inglewood :: Lake County :: Long Beach :: Los Angeles :: Marin County :: Mariposa County :: Orange County :: Placer County :: Redwood City :: Riverside County  

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Humboldt County 
Name of Court in which program operates: Superior Court of California County of Humboldt
Name of program itself: Family Court Self-Help Center
Address of program line 1 - Main location: 825 Fifth Street
Address of program line 2 - Main location: Room 305
City: Eureka
State: CA
Zip: 95501
Phone for the public: (707) 445-7256 ext. 1321
The self-represented litigant program serves:  County
Geographic area served by this program: Humboldt County, California
Substantive areas served by the center include: Family
Domestic Violence
Probate
Child Support
Guardianship
Program started: January, 1998
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
A self-help center staffed with attorneys
Bilingual or multilingual staff
A volunteer program
Written guidelines for court staff for provision of assistance
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms - 
Family, Domestic Violence, Other
Telephone assistance - 
Family, Domestic Violence, Other
Bilingual or multilingual forms - 
Family, Domestic Violence, Other
Bilingual or multilingual materials - 
Family, Domestic Violence, Other
A system of referrals to attorneys providing unbundled legal services - 
Family, Domestic Violence, Other
Referrals to pro bono attorney assistance (but not for hearings) - 
Family, Domestic Violence
Referrals to pro bono attorney assistance (for hearings) - 
Family, Domestic Violence
Web-based information in English - 
Family, Domestic Violence
Web-based information in other languages - 
Family, Domestic Violence
Interactive Web-based forms - 
Family, Domestic Violence
In-person workshops - 
Family, Domestic Violence
Videotaped workshops - 
Family, Domestic Violence
The Program provides training regarding working with self-represented litigants for the following: Judges
Attorneys
Court staff
Program staff
Program volunteers
Does this program have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?   Statewide
Other relevant description or information: Family Court Self-Help Center staff attends family law and motion calendars to assist self-represented litigants on site in the courtroom.

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Inglewood 

Name of Court in which program operates: Inglewood Court, Inglewood California
Name of agency that operates program if different from above: Legal Aid Foundation of Los Angeles as a subcontractor of Neighborhood Legal Services
Name of program itself: Inglewood Self Help Legal Access Center
Address of program line 1 - Main location: 1 Regent Street 
Address of program line 2 - Main location: #107
City: Inglewood
State: CA
Zip: 90301
Website for the public:  www.lafla.org 
The self-represented litigant program serves:  County
Geographic area served by this program: Los Angeles County and residents of LA county with business in other counties
Substantive areas served by this program include: Family
Child Support
Guardianship
Landlord Tenant
General Civil
Other
Program started: January, 2003
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
A self-help center staffed with attorneys
Bilingual or multilingual staff
A volunteer program
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms - 
Family, Landlord Tenant, General Civil, Other
Bilingual or multilingual materials - 
Family, Landlord Tenant, General Civil, Other
A system of referrals to attorneys providing unbundled legal services - 
Family, Landlord Tenant, General Civil, Other
Referrals to pro bono attorney assistance (but not for hearings) -
Family, Landlord Tenant, Other
Referrals to pro bono attorney assistance (for hearings) - 
Family, Landlord Tenant, General Civil, Other
Web-based information in English - 
Family, Landlord Tenant, Other
In-person workshops - 
Family, Landlord Tenant, General Civil, Other
Videotaped workshops - Landlord Tenant
The Program provides training regarding working with self-represented litigants for the following: Attorneys, Program staff, Program volunteers, Lay volunteers in the court
Does this program have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?   Statewide, local

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Lake County 

Name of Court in which program operates: Lake County Superior Court
Name of agency that operates program if different from above: Lake County Family Law Facilitator's Office
Name of program itself: Lake County Family Law Facilitator's Office
Address of program - Main location: 255 N. Forbes Forbs Street
Address of program - Second location: 485 N. Main Street
City: Lakeport
State: CA
Zip: 95453
Phone for the public: (707) 263-9024
Fax for the public: (707) 263-4319
E-mail for the public: lakecoflf@pacific.net
The self-represented litigant program serves:  County
Geographic area served by this program: Lake County, CA. However, self-represented litigants can contact office from any geographic location with issues regarding a child support case out of Lake County
Substantive areas served by this center include: Child Support
Program started: August, 1997
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
A self-help center staffed with attorneys
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms - Family
Telephone assistance - Family
Bilingual or multilingual forms - Family
Bilingual or multilingual materials - Family
A system of referrals to attorneys providing unbundled legal services - Family
In-person workshops - Family
Videotaped workshops - Family
The Program provides training regarding working with self-represented litigants for the following: Program staff
Does this program have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?   Statewide
Other relevant description or information: General direction regarding the legal service offered by the Family Law Facilator's Office is set forth by the Administrative Office of the Courts based on funding source. 

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Long Beach 

Name of Court in which program operates: Long Beach CA
Name of agency that operates program if different from above: LAFLA
Name of program itself: LAFLA-DV Clinic
Address of program line 1 - Main location: 415 W. Ocean Blvd. 
Address of program line 2 - Main location: Room 102
City: Long Beach 
State: CA
Zip: 90802
Phone for the public: (562) 435-3501
Fax for the public: (562) 435-7118
E-mail for the public: www.lafla.org
The self-represented litigant program serves:  County
Geographic area served by this program: Long Beach & environs
Substantive areas served by this center include: Family
Domestic Violence
Program started: 1980s
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
A self-help center staffed with attorneys
bilingual or multilingual staff
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms -
Family, Domestic Violence
Bilingual or multilingual forms - 
Family, Domestic Violence
Bilingual or multilingual materials - 
Family, Domestic Violence
A system of referrals to attorneys providing unbundled legal services -
Family, Domestic Violence
Referrals to pro bono attorney assistance (but not for hearings) -
Family, Domestic Violence
Web-based information in English - 
Family, Domestic Violence
The Program provides training regarding working with self-represented litigants for the following: Program staff
Does this program have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?   Local

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Los Angeles

Compton :: Justice Corps :: Pacoima :: Superior Court Room 230 
Superior Court Room 231 :: Southeast

Name of Court in which program operates: L.A. County Superior Court
Name of agency that operates program if different from above: L.A. County Bar Association
Name of program itself: LACBA Domestic Violence Legal Services Project
Address of program line 1 - Main location: c/o LASC, 111 N. Hill Street
Address of program line 2 - Main location: Dept. 8, Room 245
City: Los Angeles
State: CA
Zip: 90012
Address of program line 1 - Second location: 261 S. Figueroa Street
Address of program line 2 - Second location: Suite 300
City: Los Angeles
State: CA
Zip: 90012
Phone for the public: (213) 624-3665
Website for the public: www.lacba.org/domestic_violence
The self-represented litigant program serves:  County
Geographic area served by this program: Los Angeles County
Substantive areas served by this center include: Domestic Violence
Program started: June, 2005
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
Bilingual or multilingual staff
A volunteer program
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms - Domestic Violence
Bilingual or multilingual materials - Domestic Violence
A system of referrals to attorneys providing unbundled legal services - Domestic Violence
Referrals to pro bono attorney assistance (but not for hearings) - Domestic Violence
Referrals to pro bono attorney assistance (for hearings) - Domestic Violence
The Program provides training regarding working with self-represented litigants for the following: Attorneys, Program volunteers

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Los Angeles County
(Compton)
 

Name of Court in which program operates: Compton Superior Court
Name of agency that operates program if different from above: Legal Aid Society of Orange County
Name of program itself: Compton Legal Self-Help Center
Address of program - Main location: 200 W. Compton Blvd. 
City: Compton
State: CA
Zip: 90220
The self-represented litigant program serves:  County
Geographic area served by this program: Los Angeles County
Substantive areas served by this program include: Family
Domestic Violence
Guardianship
Landlord Tenant
Small claims
Program started: September, 2004
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms - 
Family, Domestic Violence, Landlord Tenant, Small Claims
Bilingual or multilingual materials - 
Family, Domestic Violence, Landlord Tenant, Small Claims
Web-based information in English - 
Family, Domestic Violence, Landlord Tenant, Small Claims
Web-based information in other languages - 
Family, Domestic Violence, Landlord Tenant, Small Claims
Interactive Web-based forms - 
Family, Domestic Violence, Landlord Tenant, Small Claims
In-person workshops - 
Family, Domestic Violence, Landlord Tenant, Small Claims
The Program provides training regarding working with self-represented litigants for the following: Program staff, Program volunteers, Lay volunteers in the court

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Los Angeles County
(Justice Corps) 

Name of Court in which program operates: Los Angeles Superior Court
Name of program itself: JusticeCorps
Address of program line 1 - Main location: 111 N. Hill Street
Address of program line 2 - Main location: Room 422 L
City: Los Angeles
State: CA
Zip: 90012
The self-represented litigant program serves:  County
Geographic area served by this program: Los Angeles County
Substantive areas served by the center include: Family
Guardianship
Landlord Tenant
Small Claims
Other
Program started: October, 2004
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
The Program provides training regarding working with self-represented litigants for the following: Program staff, program volunteers
Does this program have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?   Local
Other relevant description or information:  JusticeCorps is not itself a center, but provides 100 student interns annually to serve in various self-help centers and programs located in local courthouses.  The nature of the direct assistance provided by the interns is included in the various descriptions of local programs throughout the state. 

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Los Angeles County
(Pacoima)
 

Name of Court in which program operates: Los Angeles County Superior Court
Name of agency that operates program if different from above: Neighborhood Legal Services of Los Angeles County
Name of program itself: Self-Help Legal Access Center
Address of program line 1 - Main location: 13327 Van Nuys Blvd. 
City: Pacoima
State: CA
Zip: 91331
Phone for the public: (800) 433-6251
Website for the public: www.nls-la.org
The self-represented litigant program serves:  County
Geographic area served by this program: Los Angeles County
Substantive areas served by this center include: Family
Landlord Tenant
Program started: November, 2000
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
A self-help center staffed with attorneys
Bilingual or multilingual staff
A volunteer program
Written guidelines for court staff for provision of assistance
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms -
Family, Landlord Tenant
Bilingual or multilingual materials - 
Family, Landlord Tenant, General Civil
A system of referrals to attorneys providing unbundled legal services - 
Family
In-person workshops - Family
The Program provides training regarding working with self-represented litigants for the following: Attorneys, Program volunteers, Lay volunteers in the court
Does this program have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?   Local

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Los Angeles County 
(Los Angeles - Room 230)

Name of Court in which program operates: Superior Court, County of Los Angeles, Central Division
Name of agency that operates program if different from above: Public Counsel
Name of program itself: Pro Per Guardianship/Conservatorship Clinic
Address of program line 1 - Main location: 111 N. Hill Street
Address of program line 2 - Main location: Room 230
City: Los Angeles
State: CA
Zip: 90012
Phone for the public: (213) 974-5471
The self-represented litigant program serves:  County
Geographic area served by this program: Los Angeles County
Program started: June, 2005
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
A self-help center staffed with attorneys
bilingual or multilingual staff
A volunteer program
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms - Other
Telephone assistance - Other
Bilingual or multilingual materials - Other
Referrals to pro bono attorney assistance (but not for hearings) - Other
Referrals to pro bono attorney assistance (for hearings) - Other
In-person workshops - Other
The Program provides training regarding working with self-represented litigants for the following: Attorneys, program staff, volunteers

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Los Angeles County 
(Los Angeles - Room 231)
 

Name of Court in which program operates: Los Angeles Superior Court
Name of agency that operates program if different from above: Grant Funded
Name of program itself: Family Law Facilitator
Address of program line 1 - Main location: 111 N. Hill Street
Address of program line 2 - Main location: Room 231
City: Los Angeles
State: CA
Zip: 90012
Phone for the public: (213) 893-0403
Fax for the public: (213) 346-1995
Website for the public: www.lasuperiorcourt.org
The self-represented litigant program serves:  County
Geographic area served by this program: LA County
Substantive areas served by this center include: Family 
Child Support
Other
Program started: October, 1997
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
A self-help center staffed with attorneys
Bilingual or multilingual staff
A volunteer program
Written guidelines for court staff for provision of assistance
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms - Family
Telephone assistance - Family
Bilingual or multilingual forms - Family
Bilingual or multilingual materials - Family
Web-based information in English - Family
Web-based information in other languages - Family
Interactive Web-based forms - Family
In-person workshops - Family
The Program provides training regarding working with self-represented litigants for the following: Judges, attorneys, court staff, program staff, program volunteers, lay volunteers in the court
Does this program have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?   Statewide 

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Los Angeles County 
(Southeast)

Name of Court in which program operates: Los Angeles County Superior Court, Southeast District
Name of agency that operates program if different from above: Community  Legal Services
Name of program itself: Community Legal Services Domestic Violence Clinic
Address of program line 1 - Main location: 11834 E. Firestone Boulevard
Address of program line 2 - Main location: Norwalk
City: CA
State: 90650
Zip: (800) 834-5001
Phone for the public: (800) 863-8853
Fax for the public: www.legal-aid.com
Website for the public: County
The self-represented litigant program serves:  Southeast Los Angeles County
Geographic area served by this program: Domestic Violence
May, 1998
Program started: It is anticipated that information on other such services will be provided in one or more different responses
Is this court willing to host visits from other courts interested in learning about this approach? A program director/manager/coordinator
The program has: Bilingual or multilingual staff
A volunteer program
Written guidelines for court staff for provision of assistance
One-on-one help in understanding legal processes and preparing forms - Domestic Violence
The following services are offered for the following substantive areas: Bilingual or multilingual forms - Domestic Violence
Bilingual or multilingual materials - Domestic Violence
A system of referrals to attorneys providing unbundled legal services - 
Family, Domestic Violence
Interactive Web-based forms - 
Family, Domestic Violence
Interactive Web-based forms - 
Domestic Violence, Landlord Tenant, General Civil, Small Claims
Program provides training regarding working with self-represented litigants for: Program Staff, Program Volunteers, Lay volunteers in the court
Does this have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?   Statewide

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Marin County 

Name of Court in which program operates: Marin County Superior Court
Name of program itself: Legal Self Help Center of Marin
Address of program line 1 - Main location: 3501 Civic Center Drive
City: 30 North San Pedro Road, Suite 160
State: San Rafael
Zip: CA
Phone for the public: 94903
E-mail for the public: (415) 492-1111
Website for the public: (415) 499-0372
The self-represented litigant program serves:  County
Geographic area served by this program: Marin County
Substantive areas served by the center include: Family
Domestic Violence
Probate
Child Support
Guardianship
Landlord Tenant
General Civil
Small Claims
Traffic
Other
Program started: June, 2003
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
A self-help center staffed with attorneys
Bilingual or multilingual staff
A volunteer program
Written guidelines for court staff for provision of assistance
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic, Other
Telephone assistance - Other
Bilingual or multilingual forms -
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic, Other
Bilingual or multilingual materials - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic, Other
A system of referrals to attorneys providing unbundled legal services - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic, Other
Referrals to pro bono attorney assistance (but not for hearings) - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic, Other
Web-based information in English - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic, Other
Web-based information in other languages - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic, Other
Interactive Web-based forms - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic, Other
This program provides training regarding working with self-represented litigants for: Attorneys, Program volunteers
Does this program have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?   Statewide, local

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Mariposa County 

Name of Court in which program operates: Mariposa County Superior Court
Name of program itself: Self-Help Center
Address of program line 1 - Main location: 5088 Bullion Street
Address of program line 2 - Main location: P.O Box 28
City: Mariposa 
State: CA
Zip: 95338
Website for the public: www.mariposacourts.org
The self-represented litigant program serves:  County
Geographic area served by this program: Entire County
Substantive areas served by this program include: Probate
Guardianship
Landlord Tenant
General Civil
Small Claims
Program started: May, 2003
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
A self-help center staffed with attorneys
Written guidelines for court staff for provision of assistance
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms - 
Landlord Tenant, General Civil, Small Claims, Other
Web-based information in English - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic, Other
Web-based information in other languages - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic, Other
Does this prograom have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?   Statewide
Oy other description or information that you think would be useful. The County also has family law facilitators but they are not part of the Self-Help Center.

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Orange County 

Name of Court in which program operates: Orange County Superior Court
Name of program itself: Office of the Family Law Facilitator
Address of program line 1 - Main location: 341 The City Drive
Address of program line 2 - Main location: P.O. Box 14170
City: Orange
State: CA
Zip: 92868-1570
Phone for the public: (714) 935-6568
Website for the public: www.occourts.org 
The self-represented litigant program serves:  County
Geographic area served by this program: Orange County
Substantive areas served by the center include: Child Support
Program started: November, 1997
Is this court willing to host visits from other courts interested in learning about this approach? A self-help center staffed with only non-attorneys
The program has: A self-help center staffed with attorneys
Bilingual or multilingual staff
A volunteer program
Written guidelines for court staff for provision of assistance
The following services are offered for the following substantive areas: Bilingual or multilingual forms - Family
A system of referrals to attorneys providing unbundled legal services - Family
Referrals to pro bono attorney assistance (for hearings) - Family
Web-based information in English - Family
This program provides training regarding working with self-represented litigants for: Attorneys
Court staff
Program staff
Program volunteers
Other relevant description or information: The Orange County Family Law Facilitator's office provides child support assistance only for self-represented litigants with Orange County cases.  Workshops on issue specific topics are conducted on a daily basis.  On Tuesdays the workshop is conducted in Spanish.

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Orange County
Santa Ana
 

Name of Court in which program operates: Superior Court of California,  County of Orange
Name of program itself: Self-Help Center
Address of program line 1 - Main location: 700 Civic Center Drive West
City: Santa Ana
State: CA
Zip: 92701
Phone for the public: (714) 834-5334
E-mail for the public: (714) 647-4825
Website for the public: droberts@occourts.org 
The self-represented litigant program serves:  www.occourts.org 
Describe what geographic area this program serves: County
Indicate which substantive areas the center serves: Orange County, California
Family
Domestic Violence
Probate
Child Support
Guardianship
Landlord Tenant
General Civil
Small Claims
Traffic
Other
Enter the month and year that the program started: January, 2005
Is your court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
A self-help center staffed with only non-attorneys
A self-help center staffed with attorneys
Bilingual or multilingual staff
A volunteer program
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic, Other
Bilingual or multilingual forms - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic, Other
Bilingual or multilingual materials - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic, Other
A system of referrals to attorneys providing unbundled legal services - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic, Other
Referrals to pro bono attorney assistance (but not for hearings) -
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic, Other
Web-based information in English - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic, Other
Web-based information in other languages -
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic, Other
Interactive Web-based forms - 
Family, Domestic Violence, Landlord Tenant, Small Claims
In-person workshops -
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic, Other
Does this program have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?   Statewide, local
Other relevant description or information that you think would be useful. Full service Self-Help Centers are scheduled to open in 4 court locations beginning early 2006.  

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Placer County 

Name of Court in which program operates: Placer County Superior Court
Name of program itself: Family Court Clinic/Law SHAC
Address of program - Main location: 11546 B Ave. 
City: Auburn
State: CA
Zip: 95603
E-mail for the public: Contact through court website
Website for the public: www.placerco.org
The self-represented litigant program serves:  County
Geographic area served by this program: Placer County
Substantive areas served by this center include: Family
Domestic Violence
Child Support
Guardianship
Landlord Tenant
General Civil
Program started: September, 2004
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A self-help center staffed with attorneys
A volunteer program
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms - 
Family, Domestic Violence, Landlord Tenant, General Civil
A system of referrals to attorneys providing unbundled legal services - 
Family, Domestic Violence
Videotaped workshops - Family
This program provides training regarding working with self-represented litigants for the following: Attorneys, court staff, program staff, program volunteers
Does this program have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?   Local
Other relevant description or information: This center is in the process of changing its service modality and adding many other subject areas.  Currently they offer a very well-received video/DVD for litigants on California divorce law and process. Available for $10 each.

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Redwood City

Name of Court in which program operates: San Mateo Superior Court
Name of program itself: www.EZLegalFile.org
Address of program line 1 - Main location: 400 County Center
City: Redwood City 
State: CA 
Zip: 94063
The self-represented litigant program serves:  County
Geographic area served by this program: 39 participating counties in California
Substantive areas served by the center include:: Family
Domestic Violence
Guardianship
Landlord Tenant
Small Claims
Program started: October, 2001
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
The following services are offered for the following substantive areas: Web-based information in English - 
Family, Domestic Violence, Landlord Tenant, Small Claims, Other
Interactive Web-based forms - 
Family, Domestic Violence, Landlord Tenant, Small Claims, Other
E-filing for self-represented litigants - 
Family, Landlord Tenant, Small Claims, Other
Does this program have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?   Local

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Riverside County

Name of Court in which program operates: Riverside County Superior Court
Name of program itself: Legal Self-Help Center
Address of program line 1 - Main location: 4075 Main Street
Address of program line 2 - Main location: Suite 310
City: Riverside
State: CA
Zip: 92501
Address of program line 1 - Second location: 46200 Oasis Street
City: Indio
State: CA
Zip: 92201
Phone for the public: (760) 863-8480
E-mail for the public: courtwebassistance@riverside.courts.ca.gov
Website for the public:  http://riverside.courts.ca.gov/kiosks/kiosk.htm
The self-represented litigant program serves:  County
Geographic area served by this program: Indio and surrounding desert communities
Substantive areas served by the center include: Family
Domestic Violence
Probate
Child Support
Guardianship
Landlord Tenant
General Civil
Small Claims 
Traffic
Program started: May, 2004
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
A self-help center staffed with only non-attorneys
Bilingual or multilingual staff
Written guidelines for court staff for provision of assistance
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic
Telephone assistance - 
Landlord Tenant, General Civil, Small Claims, Traffic
Bilingual or multilingual forms - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic
Bilingual or multilingual materials - 
Domestic Violence, Landlord Tenant, General Civil, Small Claims
A system of referrals to attorneys providing unbundled legal services - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic
Referrals to pro bono attorney assistance (but not for hearings) - Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic
Web-based information in English - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic
Web-based information in other languages - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic
Interactive Web-based forms - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims
The Program provides training regarding working with self-represented litigants for the following: Court staff, program staff

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Riverside County
(Western)
 

Name of Court in which program operates: Riverside Superior Court
Name of program itself: Family Law Assistance Center
Address of program line 1 - Main location: 4175 Main Street
City: Riverside
State: CA
Zip: 92501
Phone for the public: (951) 955-1583
The self-represented litigant program serves:  County
Geographic area served by this program: Riverside Count, Western
Substantive areas served by the center include: Family
Domestic Violence
Child Support
Program started: August, 1997
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A self-help center staffed with attorneys
Bilingual or multilingual staff
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms - 
Family, Domestic Violence
Referrals to pro bono attorney assistance (but not for hearings) - Family, Domestic Violence
Web-based information in English - 
Family, Domestic Violence
In-person workshops - Family
E-filing for self-represented litigants - Family
Other relevant description or information: Service is provided by an attorney and court clerical staff.  Service is provided in both one-on-one and group settings.

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Sacramento County :: San Benito County :: San Bernardino County :: San Diego County :: San Francisco County :: San Joaquin County :: Santa Barbara County :: Santa Clara County :: Shasta County :: Sonoma County :: Ventura County :: Yuba City  
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Sacramento County 
Name of Court in which program operates: California Superior Court, County of Sacramento
Name of program itself: Family Law Facilitator's Office
Address of program line 1 - Main location: 3341 Power Inn Road
Address of program line 2 - Main location: Room 113
City: Sacramento
State: CA
Zip: 95826
Phone for the public: (916) 875-3400
E-mail for the public: FLFO@saccourt.com  (out of state customers only)
Website for the public: www.saccourt.com 
The self-represented litigant program serves:  County
Geographic area served by this program: Primarily Sacramento County
Substantive areas served by the center include: Family
Domestic Violence
Probate
Child Support
Guardianship
Program started: June, 2005
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
A self-help center staffed with attorneys
A volunteer program
Written guidelines for court staff for provision of assistance
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms -
Family, Domestic Violence
Bilingual or multilingual materials -
Family, Domestic Violence
A system of referrals to attorneys providing unbundled legal services - 
Family
Web-based information in English - 
Family, Domestic Violence
Interactive Web-based forms - 
Family, Domestic Violence
In-person workshops - Family
Program provides training regarding working with self-represented litigants for: Court staff, program staff, program volunteers, lay volunteers in the court
Does the program have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?   Local

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San Benito County 

Name of Court in which program operates: Superior Court of California, County of San Benito
Name of program itself: Office of the Family Law Facilitator
Address of program line 1 - Main location: 440 Fifth Street
City: Hollister
State: CA
Zip: 95023
Phone for the public: (831) 636-4079
Fax for the public: (831) 636-4117
Website for the public: www.sanbenito.courts.ca.gov 
The self-represented litigant program serves:  County
Geographic area this program served by this center: County
Substantive areas served by the center include: Primarily Central California
Family
Domestic Violence
Child Support
Program started: September, 1997
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
A self-help center staffed with attorneys
Bilingual or multilingual staff
A volunteer program
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms - 
Family, Domestic Violence
Telephone assistance - 
Family, Domestic Violence
Bilingual or multilingual materials - 
Family, Domestic Violence
A system of referrals to attorneys providing unbundled legal services - 
Family, Domestic Violence, Landlord Tenant, General Civil, Small Claims, Traffic, Other
Web-based information in English - Family
Interactive Web-based forms - Family
In-person workshops - Family
This program provides training regarding working with self-represented litigants for: Judges, Court staff, Program staff
Program volunteers, lay volunteers in the court
Does this program have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?   Statewide

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San Bernardino County 

Name of Court in which program operates: Superior Court of California, County of San Bernardino
Name of program itself: Family Law Facilitation Center
Address of program line 1 - Main location: 351 North Arrowhead Ave., Room 326
City: San Bernardino
State: CA
Zip: 92415
Phone for the public: (909) 387-6060
Fax for the public: (909) 387-3927
Website for the public: www.sbcounty.gov/courts 
The self-represented litigant program serves:  County
Geographic area served by this program: San Bernardino County
Substantive areas served by this center include: Family
Child Support
Program started: March, 1998
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms - Family
Telephone assistance - Family
Web-based information in English - Family
Interactive Web-based forms - Family
Does this program have a high-level, broadly based commission or task force, sponsored by or including a justice or designee of the highest court in the jurisdiction to address issues regarding self-represented litigants?   Statewide

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San Diego County 

Name of Court in which program operates: San Diego Superior Court
Name of agency that operates program if different from above: LASSD pro bono Program
Name of program itself: Legal Aid Society of San Diego, Inc. 
Address of program line 1 - Main location: 1475 6th Ave. 
Address of program line 2 - Main location: Suite 400
City: San Diego
State: CA
Zip: 92101
Phone for the public: (877) 534-2534
Fax for the public: (619) 263-5697
Website for the public: www.lassd.org 
The self-represented litigant program serves:  County
Geographic area served by this program San Diego County
Substantive areas served by this center include: Domestic Violence
Probate
Guardianship
Landlord Tenant
Other
Program started: June, 2005
Is this court willing to host visits from other courts interested in learning about this approach? Yes
The program has: A program director/manager/coordinator
A self-help center staffed with attorneys
Bilingual or multilingual staff
A volunteer program
Written guidelines for court staff for provision of assistance
The following services are offered for the following substantive areas: One-on-one help in understanding legal processes and preparing forms - Domestic Violence, Landlord Tenant, Other
Telephone assistance - 
Family, Domestic Violence, Landlord Tenant, Other
Bilingual or multilingual forms - 
Family, Domestic Violence, Landlord Tenant, Other
Bilingual or multilingual materials - 
Family, Domestic Violence, Landlord Tenant, Other
A system of referrals to attorneys providing unbundled legal services - 
Family, Domestic Violence, Landlord Tenant, Other
Referrals to pro bono attorney assistance (but not for hearings) -
Family, Domestic Violence, Landlord Tenant, Other
Referrals to pro bono attorney assistance (for hearings) - 
Family, Domestic Violence, Landlord Tenant, Other
Web-based information in English - 
Family, Domestic Violence, Landlord Tenant, Other 
In-person workshops - 
Family, Domestic Violence, Landlord Tenant, Other
This program provides training regarding working with self-represented litigants  for: Judges