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Warren, Roger.
"Customer Service in the Courts: Responding to the Cry for Justice."
Court Manager 11: 11 (Summer 1996).
Former president of the National Center for State Courts recalls the emphasis on customer satisfaction in roadside restaurants as he drove across the country. Warren wonders why the same emphasis on satisfaction is not evident in the judicial system.
Developing Comprehensive Public Information Programs for Courts.
Williamsburg, VA: National Association for Court Management (1996).
The purpose of this guide is to provide an overview of public information programs that educate, inform and improve the public’s understanding of the judiciary. This guide also reviews elements of successful public information programs and provides examples of successful outreach programs.
Guide to Educating the Public About the Courts.
Chicago: American Bar Association, Division for Public Education (1994).
This guide presents many different educational presentation themes and strategies and includes sample visual aids. (KF8720 .G84)
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Conference of Court Public Information Officers.
The Conference provides a focal point to improve the skill and knowledge required of court public information officers through conferences, seminars, professional development and educational programs.
Waters, Craig
Technological Transparency: Appellate Court and Media Relations After Bush v. Gore.
The Journal of Appellate Practice and Procedure, Vol. 9, No. 2 (Fall 2007).
This article discusses the techniquest that Florida PIO Craig Waters used in coordinating media relations during the historic 2000 Bush v. Gore case.
``Measurement 4.4.1: Court and Media Relations,`` and ``Measurement 4.4.2; Assessment of the Court`s Media Policies and Practices``.
Trial Court Performance Standards CD-ROM. Williamsburg, VA: National Center for State Courts (2003).
See associated forms for these measures, including Form 4.4.1, “Checklist for Court Policy Governing Response to Media Inquires”; 4.4.2a, “Illustrative Survey Form for Media Representatives Regarding Court and Media Relations”; and 4.42b “Illustrative Survey Form for Court Employees Regarding Court and Media Relations.”
Schnieff, Henry.
"Cameras in the Courtroom: A View In Support of More Access."
Human Rights 28: 14 (Fall 2001).
In this article, Henry Schnieff dicusses the benefits of an open judicial system, while balancing the specific needs and requirements of individual cases.
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Perry, Rory L. II
Syndication and Weblogs: Publish and Distribute Your Court Information to the Web.
Office of the Clerk of the Supreme Court of Appeals of West Virginia.
Since May 2002, West Virginia has been using weblog software to publish four pages on the Court's Web site. The four pages cover aspects of court information that is routinely handled in the Clerk's Office: new court opinions, granted cases and upcoming dockets, and schedules and notices in high-profile cases.
Cartwright, Robert
Web Style Guide.
Arizona Judicial Department (January 2000).
A well-written "How To" manual on effective Web design. Robert Cartwright is Webmaster at the Technology Information Division of the Arizona Administrative Office of the Courts.
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Citizen`s Guide to Nebraska`s Courts.
Nebraska State Court System.
This site provides a general overview of the Nebraska Court System, including the Supreme, district, county and specialized courts.
Florida`s Full Court Press.
Florida courts' online newsletter.
Justice Matters.
Maryland PIOs’ quarterly newsletter.
New Hampshire Citizens Commission on the State Courts.
This site provides the Commission's recommendations on how to improve public relations in order to meet the information needs and service expectations of citizens who engage in the court system.
The Court Compass: Newsletter of the Massachusetts Judicial Branch.
Massachusetts Supreme Judicial Court, Public Information Office (1999).
Online newsletter for the Massachusetts Judiciary.
A Citizen`s Guide to Washington Courts..
Washington Courts Publications (1997).
This guidebook outlines the trial process, provides examples of typical cases, and includes a general overview of the Washington Court System. It is intended to act as a tool for educators and is accompanied by A Guide to Terms Used in Washington Courts.
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