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Public Trust and Confidence FORUM
High Cost of Access to the Justice System

Topics:

Pro Se Services

  • (AL)  Committee on Pro se Litigation is examining areas where procedures could be implemented to help address the inefficiencies of self-representation by non-lawyers.

  • (DE)  Pro se litigants may obtain informational materials at the Court without cost.

  • (IN)  During 2000, the Supreme Court received a $50,000 grant from the State Justice Institute to staff a statewide pro se office to give citizens better access to the legal system.

  • (VT)  In collaboration with the Bar, Vermont developed and piloted a Pro se education course.  The program expanded statewide in 2000.

  • (VA)  Recent action items of the Judicial Council of Virginia include plans to create  “district court service centers” to better assist pro se and other litigants who use the courts for dispute resolution and plans to develop and sponsor a statewide conference on public trust and confidence in the courts.

  • (ME)   The Maine State Bar Association is actively involved in a joint effort with the court system, Justice Action Group (JAG), the Board of Overseers of the Bar, and the Maine Bar Foundation to “unbundle” legal services in order to provide limited representation where appropriate to otherwise unrepresented litigants through courthouse assistance projects.  This effort requires rules changes and education of the bar and the public.

  • (ME)  Tree Legal Services, the Bar Foundation, and the court system have collaborated to create the HelpMeLaw Web site, intended to be a comprehensive statewide “portal” for low-income Mainers seeking legal assistance and information of any sort.  It will include an instructional video, interactive pleadings, and legal primers.  Funding for development of the site comes from a LSC TIG grant.

  • (NM)  New Mexico sent a dozen representatives to the American Judicature Society Conference on Pro Se Litigation in Scottsdale in 1999.  That team’s report led the Supreme Court to create a Self-Represented Litigants Working Group to examine the impact of self-representation on our legal system and to develop recommendations for responding to this new challenge.  Efforts culminated in the submission of a Final Report to the Supreme Court of New Mexico.  Some of the Working Group’s recommendations are already under development or consideration by other Supreme Court agencies and local bar associations.  These include:  (1) amending the Rules of Professional Conduct to encourage attorneys to satisfy part of their pro bono obligation by devoting time to court-sponsored Pro se assistance programs; (2) amending the Rules of Professional Conduct to encourage attorneys to provide litigants with limited legal representation, also known as “unbundled legal services”; (3) encouraging local courts and bar associations to collaborate in the creation attorney-sponsored clinics to educate citizens who are considering whether to represent themselves; (4) designating specific court employees who would be responsible for working with litigants who come to court without a lawyer; and (5) developing specialized training for the annual court clerks conferences and judicial conclave to educate judges and court staff about methods for effectively dealing with self-represented litigants.  Long range efforts include:  (1) encouraging courts to cooperate with local bar associations to increase the use of lawyers by developing systems for providing litigants with referrals to lawyers who are willing to provide unbundled, low cost, or free legal services;  (2) evaluating the feasibility of implementing a pro se hearing officer system; (3) evaluating the feasibility of developing a comprehensive system for managing cases in which a litigant appears in court without a lawyer; and (4) compiling reliable data on the scope of self-representation in the courts.  

  • (NY)  New York's Office of Justice Initiatives is conducting a survey of Trial Court Programs and Services & a Survey of the Self-Represented to determine the extent to which courts are providing assistance to self-represented litigants and to ensure that programs being developed meet their needs. The Office also is developing Judicial and Non-Judicial Education Programs to ensure that judges and court staff are aware of their obligations to assist the self-represented and the manner in which they can fulfill these obligations.  

  • (OR)  The State Family Law Advisory Committee (SFLAC) continues its work of improving the Circuit court's procedures for processing domestic relations cases.  Newly developed Domestic Relations forms facilitate the use of the courts by indigent people with domestic and family legal problems.  These forms will soon be available via the Internet as well as through the Circuit courts.  

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Pro Bono Services

  • (AL)  The Committee on Indigent Defense Services has recommended a statewide comprehensive indigent defense commission that would provide an efficient means of administering indigent defense services statewide, including capital defense representation at the post conviction stage.

  • (AR)  The Arkansas Bar Association continues to work to secure state funding for legal services for the poor in civil matters.  On March 23, 2001, the Association was a co-sponsor of the “Access to Justice Symposium” along with the legal services programs in Arkansas.

  • (IN)  In late 2000 the Indiana Pro Bono Commission, a committee appointed by the Supreme Court and the Bar Foundation, reviewed plans to promote pro bono work for indigent civil litigants in the state’s 14 judicial districts.  In January 2001, the Commission awarded over $300,000 in grants to the 14 districts to fund their pro bono plans. In some counties, two-thirds of the attorneys agreed to take cases on a pro bono basis.  Since 1997, the Supreme Court’s Division of State Court Administration has been responsible for administering a state fund for legal assistance to indigent persons in civil cases.  In 1999-2000, the Division made distributions, totaling one million dollars, to eleven organizations providing civil legal aid services to Indiana’s poor.

  • (IN)  The Indiana Pro Bono Commission is also cooperating with the Indiana Justice Center in efforts to develop a comprehensive, integrated delivery system to ensure access to justice for low-income people.  A February 2001 Access to Justice Conference provided a forum for bar members and legal services providers to discuss and organize pro bono efforts in response to the Indiana Supreme Court’s new rule of Professional Conduct concerning pro bono.

  • (MT)  In 2000, the Montana Supreme Court created a 15-member Equal Justice Task Force comprised of 8 lawyers, a judge, and 6 persons considered active participants in the justice system.  The purpose of the Task Force is to study the legal needs of low and moderate income people; provide long-range, integrated planning among numerous legal assistance providers and other interested agencies and entities; coordinate civil access to justice; foster the development of a statewide, integrated civil legal services delivery system; design and implement new programs to expand access to justice opportunities; work toward securing adequate funding for civil access to justice; and report to the Supreme Court at least annually about its activities and progress.

  • (NY) The Office of Justice Initiatives is creating an Access to Justice Center to address the crisis in the provision of civil legal services for the poor.  It is also hosting Pro Bono Convocations throughout the state to generate recommendations for a statewide pro bono system for New York.

  • (VT)  The Judiciary’s Committee on Fairness and Equal Access to Justice is collaborating with Legal Aid, Law Line, and others to gather information regarding the legal needs of low-income Vermonters.  A telephone and personal interview survey of this population has been conducted.

  • (SC)  Through the “Ask a Lawyer” program, lawyers field questions from the public for free.  This service is now operational five days a week.  The Magistrate’s Court Reform Committee presented rules to the Court.  The Court has submitted the Rules to the Legislature for approval.

  • (SC)  The South Carolina Bar’s Pro Bono Program has partnered with local paralegal associations, churches, senior centers, and libraries to present a variety of legal education seminars and a chance to meet with attorneys privately.

  • (MI)  Initiatives such as the Domestic Violence Pro Bono Project unite a large and diverse group of stakeholders into a working coalition with a common purpose: to identify and train attorneys to represent low-income domestic violence victims in civil proceedings.

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Technology and Access

  • (IA)  The Supreme Court prioritized the testing of electronic filing in two counties and in the appellate courts.

  • (NM)  New Mexico’s statewide automation program was the first in the nation to provide free public access to all court case management data through the Internet.  Because all district and magistrate courts use the same hardware and case management information system software, all data can be aggregated into a statewide data repository.  Public access is provided on a case-by-case basis through the Internet.

  • (NM)  In March 1999, the Eleventh Judicial District in Farmington and Aztec implemented a pilot electronic filing system for all new criminal and juvenile cases.  The system allows attorneys to file all pleadings from their offices and to access all pleadings electronically from their offices as well.  All documents in these cases are available at no cost to the public through the judiciary’s Internet case look up.  

  • (NY)  The court system is designing a virtual Court Assistance Center which will provide simple, easy-to-understand information about the law, courts, and legal referrals on the web.

  • (OH)  Ohio citizens will soon be able to use the Internet to file documents with some courts.  The Supreme Court of Ohio is set to adopt an electronic signature rule that will take affect July 1st.  It is the first recommendation of the Ohio Courts Futures Commission to be adopted.  Several trial courts have already announced they will accept electronic filings as soon as the new rule takes affect.

  • (UT)  Automation advances, like electronic filing, video arraignment, and telephonic case information and payment systems are making court processes much more accessible and efficient.  The latter system allows the public to check the status of cases or pay traffic tickets automatically, using a telephone any time of the day or night.  

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Evolving Role of the Courts

  • (NE)  The Office of Dispute Resolution, created in 1991, is part of the Administrative Office of the Courts.  The Office, with input from its advisory council, oversees the development of dispute resolution and collaborative problem solving programs in Nebraska.  The office works collaboratively with six non-profit mediation centers that provide services to the entire state.  The ODR system serves citizens from all economic levels, but 67% of the clients served earned $20,000 or less.  Through outreach, training, and workshops, the ODR system touched over 5000 Nebraska citizens during 1999-2000. The system is dependent on trained volunteers committed to the common goal of peace making.  Over 7,000 volunteer hours were logged during 1999-2000.

  • (MA)  The Reinventing Justice projects continue to operate within the Trial Court. These grass roots court/community collaborations began in Franklin County and have spread to Essex and Hampshire Counties and the West Roxbury section of Boston. They include court/community councils or collaboration boards, open houses, education programs, development of court specific brochures which have been translated into the languages of the community the courts serve, information booths at courthouses staffed by volunteers, restorative justice panels, and town meetings.  

  • (NY)  As an alternative to the litigation process, the court system continues to develop Alternative Dispute Resolution initiatives that are responsive to the needs of the communities and court environments in which they operate.  New York’s statewide network of 62 community-based not-for-profit community dispute resolution centers provide a forum where citizens can seek resolution of their disputes, including minor criminal, civil and family matters.  Also under development is an Attorney-Client Fee Dispute Resolution Program for clients who seek to arbitrate fee dispute matters, and Family Court Mediation Projects which focus on parenting issues such as child custody and visitation in Family Court.

  • (OH)  A judge of the Medina County Common Pleas Court is holding pre-trial hearings over Internet chat rooms.  Some experts believe it is the first court in the country to hold cyberspace hearings.  The Judge began the practice last fall to accommodate the increasing number of out-of-town lawyers in his court.  A participating attorney reports that it saves his clients the cost of a 90-minute drive to the court for a 15-minute hearing. 

  • (OH)  Courts in Union and Wood counties are holding evening sessions in an attempt  to improve public access and alleviate the need for litigants to take time off of work.  A Wood County Juvenile Judge holds session at night twice a month.  In Union County, a Common Pleas Court judge conducts night court once a month twenty miles from his courtroom so that citizens do not have to make the drive.  A magistrate hears cases in another part of the county on a different night.

  • (UT)  Case manager positions have been created in three counties.  The manager reviews all divorce filings, meets with the parties, and assesses which track the case should be put on – trial, mediation, or uncontested.  This saves the parties and the court both time and money compared to a traditional process.  Mediation programs include those for victim-offender, child welfare, parental visitation, and truancy.  The latter programs are being expanded in local schools.

  • (VT)  The Vermont Family Court Mediation Program provides subsidized neutral and confidential mediation services. The VFCMP, the Vermont Bar Association, and other Vermont organizations sponsor the annual May Conflict Resolution Month.

  • (WA)  Making recommendations to the Board for Judicial Administration regarding the need for legislative changes or changes to court rules and procedures, including those that reduce court complexity, cost, and delay while ensuring that the courts demographically reflect the communities they serve.

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