Court Information Technology Assistant Job Descriptions

Information Technology Assistant

EXECUTIVE SUPPORT SPECIALIST: Information Technology Office, AOC, Trenton, New Jersey. Summary: The New Jersey Judiciary is seeking an Executive Support Specialist with strong organizational skills to provide administrative assistance to the Director of Information Technology, Assistant Director of Application Technology and four Court Executive 2B titles. Duties: The selected individual will handle correspondence and mailing; compose correspondence; schedule staff and senior management meetings, prepare meeting minutes; screen telephone calls and/or visitors; create agendas for special events. The selected individual will also report staff time; and perform other administrative support duties as required. Qualifications: Five years of experience in an office environment performing a variety of office support services and administrative secretarial work including project and administrative coordination. Successful completion of a clerical training program with a minimum of 700 classroom training hours may be substituted for one year of the experience indicated above. Court work must include typing skills, methods, and procedures; other courts may include, but are not limited to, office procedures, word processing, and business English. Certification of successful completion of the Department of personnel, HRDI Support Specialist Program may be substituted for six months of the required experience. Semester hour credits from an accredited college or university may be substituted for the required experience on a year for year basis. Thirty semester credit hours equal on year of experience. Salary: $43,623 - $70,755 (2008)

INFORMATION TECHNOLOGY ANALYST 1&2: Superior Court of New Jersey, Mercer Vicinage. Summary: The IT Division is searching for a customer service oriented individual to work at the IT Division’s Help Desk. Duties: The selected candidate will provide tier-one help desk support; answer and track calls for service via the automated system; identify and report problems; support PC Hardware and software; resolve customer service questions/problems; and install, test, and implement systems software/hardware. Qualifications: IT Analyst 1: Graduation from an accredited college or university with an Associate’s degree. Two years of professional experience in providing customer service in analyzing, troubleshooting, resolving technical problems and supporting computer system applications in a local area network or personal computer environment –OR – two years of technical experience in the operation and maintenance of multi-program computer systems and completion of a relevant course of training in systems analysis/computer programming. An Associate’s Degree in Computer Science may be substituted for the required education and one year of experience. Three years of post-secondary education in Computer Science may be substituted for the required education and experience. A Bachelor’s Degree in any field may be substituted for the required education and one year of experience. A Bachelor’s Degree or Masters’ Degree in Computer Science may be substituted for the required education and experience. Applicants who do not possess the required education may substitute additional IT technical and/or professional experience on a year for year basis. An AOC IT Office Internship may be substituted for one year of required experience. IT Analyst 2: Graduation from an accredited college or university with a Bachelor’s degree. Two years of professional experience in analyzing, designing, programming, troubleshooting, resolving technical problems and/or installing computer systems applications in a mainframe, local area network, or personal computer environment; planning, acquiring, installing and implementing telecommunications facilities and services, wide area networks, or local area networks; generating and maintaining system software; database administration; or systems security. A Bachelor’s or Master’s degree in Computer Science may be substituted for the required education and one year of experience. Three years of post secondary education in Computer Science may be substituted for the required education. An Associate’s degree in Computer Science and one year of additional experience may be substituted for the required education. Applicants who do not possess the required education may substitute additional IT technical and/or professional experience on a year for year basis. Completion of a relevant course of training in IT may be substituted for up to one year of required experience. Salary: IT Analyst 1: $42,622.18 - $71,655.48. IT Analyst 2: $48,933.76 - $84,278.67 (2007)

INFORMATION TECHNOLOGY HELP DESK SPECIALIST: (General Description) Duties: Under direction, provides on-site and remote user support for information technology in a large court or for statewide network. Provides first level diagnosis and resolution of computer hardware, software, network and court procedural problems. Work performed: Analyzes and troubleshoots software, hardware and telecommunications problems. Diagnoses application, network and systems errors. Documents errors and monitors frequent or recurring problems to identify the need for upgrade in user training, applications, documentation, systems and court procedures. Refers specialized technical problems to other technical staff. Develops and maintains system documentation regarding physical topology, equipment, environment and/or software. Qualifications: A high school diploma or GED and at least two years of general experience in one or more of the following: working with PC hardware, software and network operations; systems; applications or network design; analysis and implementation; client/server system support; software testing, acceptance and distribution; court automation. Knowledge of common office software; support operating systems; troubleshooting and support of PCs and peripherals; and client server operating systems.

INFORMATION SYSTEMS TECHNICIAN 1: Information Technology Office, AOC, Trenton, NJ. Duties: The selected individual will function as a mainframe computer operator in a 7 day 24 hour Data Center in a Statewide SNA, ATM, and Frame Relay Network utilizing IBM mainframes running ZOS, DB2/CICS, CA7, CA1, JES2, Netview and HR Openview. Shift work, holiday, weekend, and on-call support are required. Qualifications: One year experience in the operation of a general-purpose electronic computer and peripheral equipment, network operations, and/or information technology support (e.g., scheduling, customer service, or production implementation). Completion of a relevant course of training in computer operations or network operations may be substituted for up to one year of experience. An Associate’s Degree in Computer Science may be substituted for the required experience. Semester hour credits in Computer Science from an accredited college or university may be substituted for required experience on a year-for-year basis. Twelve semester credit hours equals one year of experience. Experience with IBM Mainframes, JCL, CA7, MVS, DB2/CICS, IDMS, network management, problem troubleshooting, interfacing with multiple vendors and a high degree of customer service is helpful. Salary: $31,190 - $47,239. (2007)

JUDICIARY INFORMATION SYSTEMS TECHNICIAN: New Jersey Judiciary, AOC, IT Office, Trenton, NJ. Summary: The New Jersey Judiciary is seeking an individual to work under the supervision of a Court Executive (Project Manager), or other supervisory personnel and as part of an application development team. Duties: The selected individual will have the opportunity to learn mainframe, microcomputer, mobile computing and device management, networking, and wireless technologies that include the following: Windows 2000/XP/Mobile 2003, Workstations and Peripherals, Portal Data Terminals and Peripherals, Thermal Printers (Serial/Bluetooth), MobiControl Manager, eMbedded C++, JavaScript, Java, HTML, DB2 Everyplace and DB2 UDB, Crystal Reports, WebSphere (WAS, WSAD, MQe, MQSeries). Other duties include offsite technical support and equipment delivery and setup, system and desktop application software installation, technical documentation, filing, and related administrative duties. NOTE: This position is limited to a maximum of 944 hours in a fiscal year. Hours of work are a minimum of 20 hours per week and may not exceed 35 hours per week under normal working situations. Qualifications: Thirty credit hours from an accredited college including successful completion of a course in microcomputer technology (e.g., hardware and system software installation, configuration, and troubleshooting) and a course in introduction of computer science. COLLEGE TRANSCRIPT WILL BE REQUIRED AT TIME OF INTERVIEW. Salary: $14.00/hour. (2007)

AUTOMATION FIELD TRAINER: Superior Court of Arizona, Mohave County, Kingman, AZ. Duties: Under general supervision, this position undertakes and provides a variety of user needs evaluation, individual/group hands-on training and related services in support of overall court system automation, information and technology operations. Qualifications: Requires an Associate’s degree in Computer Science, Networking, Automation, Systems Analysis or closely related experience AND two (2) years of relevant information technology system development, maintenance, operations, networking, help desk/help desk related services or closely related experience OR any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. Salary: $17.25 – 18.11/hr. (2007)

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INFORMATION TECHNOLOGY ANALYST 1: Superior Court of New Jersey, Monmouth Vicinage. Duties: Under the direction of the Court Executive 2b (Information Technology Division Manager), will review or respond to complaints or problems and coordinate resolution with customers and IT Analysts; provide first line support for maintenance of AVAYA telephone system; monitor the data communication network; program databases and reports using Microsoft ACCESS and EXCEL; maintain personal computers, peripheral and network devices; develop and maintain user, program, application telephone and operating system documentation; provide guidance and direction to those who support system operation functions; install and test systems software and hardware; answer questions posed by customers, complainants, subordinates or supervisors; perform other related duties as required. Qualifications: Graduation from an accredited college or university with an Associate’s degree. Two years of professional experience in analyzing, designing, programming, troubleshooting and resolving technical problems associated with mainframe terminal, PC, or LAN; setting up mainframe terminals, PCs or LANs; configuring and networking devices for the end user; installing software applications; and/or installing and implementing telecommunications facilities and services. An Associate’s Degree in Computer Science may be substituted for the required education and one year of experience. Three years of post secondary education in Computer Science may be substituted for the required education and experience. A Bachelor’s Degree in any field may be substituted for the required education and one year of experience. A Bachelor’s degree or Master’s Degree in Computer Science may be substituted for the required education and experience. Applicants who do not possess the required education may substitute additional IT technical and/or professional experience on a year-for-year basis. An AOC Information Technology Office Internship may be substituted for one year of the required experience. Completion of a relevant course of training in IT may be substituted for up to one year of required experience. Salary: $40,866.94 - $68,704.62. (2006)

JUDICIARY INFORMATION SYSTEMS TECHNICIAN: New Jersey Judiciary, AOC, IT Office, Trenton, NJ. Summary: The New Jersey Judiciary is seeking individuals for a LAN support team. Duties: Under the guidance of the Administrative Supervisor, the selected individual will participate in the support of our LAN environment. The selected individual will have the opportunity to learn MS Windows XP Professional in an Active Directory environment as well as Symantec Ghost. Also, assisting senior team members with new system rollouts and subsequent reclaiming/inventory process will be a focal point. Windows XP Pro, Windows 2000, Symantec Ghost, TCP/IP, MS Office 2003, MS Office 2000, Active Directory. Other duties include customer support and resolution, updating systems documentation, filing, and performing related tasks as assigned. NOTE: This position is limited to a maximum of 944 hours in a fiscal year. Hours of work are a minimum of 20 hours per week and may not exceed 35 hours per week under normal working situations. Qualifications: Thirty credit hours from an accredited college including successful completion of a course in computer science. Demonstrated experience with installation of PC systems would be highly desirable. Salary: $14 per hour. (2006)

INFORMATION SYSTEMS TECHNICIAN 2: New Jersey Judiciary, AOC, IT Office, Trenton, NJ. Duties: The New Jersey Judiciary is seeking an individual who will function as a help desk technician, assisting the state-wide judiciary data center users with desktop hardware/software, network operations, and/or information technology support (e.g., scheduling, customer service, or production implementation). Qualifications: Two years of experience in the operation of a general-purpose electronic computer and peripheral equipment, network operations, and/or information technology support (e.g., scheduling, customer service, or production implementation). Completion of a relevant course of training in computer operations or network operations may be substituted for up to one year of experience. An Associate’s Degree in Computer Science may be substituted for the required experience. Semester hour credits in Computer Science from an accredited college or university may be substituted for required experience on a year for year basis. Twelve semester credit hours equals one year of experience. Salary: $33,604 - $52,970. (2006)

JUDICIARY INFORMATION SYSTEMS TECHNICIAN: IT Office, AOC, Trenton, NJ. Duties: The New Jersey Judiciary is seeking individuals to work on a LAN and/or Email support team. Under the guidance of supervisory personnel, the selected individuals will participate in the support of either our Desktop or Domino Lotus Notes Email environment. The selected individuals will have the opportunity to learn MS Windows XP and Lotus Notes technologies, in addition to the following: Norton Ghost, Symantec Anti-Virus, MS Office 2003, Networked Printers, Active Directory, TCP/IP, DNS, BlackBerry, BrightMail Anti-SPAM, Domino Administration. Other duties include: customer support and resolution, updating system documentation, filing, and performing related tasks as assigned. This position is limited to a maximum of 944 hours in a fiscal year. Hours of work are a minimum of 20 hours per week and may not exceed 35 hours per week under normal working situations. Qualifications: Thirty credit hours from an accredited college including successful completion of a course in a mainframe or microcomputer application development language, e.g. C++, COBOL, Visual Basic, Java, HTML, and a course in introduction to computer science. COLLEGE TRANSCRIPT WILL BE REQUIRED AT TIME OF INTERVIEW. Salary: $14.00 per hour. (2006)

INFORMATION TECHNOLOGY ANALYST: Superior Court of New Jersey, IT, Counties of Atlantic and Cape May. Duties: The New Jersey Judiciary has an opportunity for a motivated and organized individual to provide help desk support; attend and resolve customer service questions and/or problems; identify and report problems that require in-depth support or research; assist in the operation and maintenance of the Local Area Network; install, configure and support hardware and software systems; assist in the design and implementation of computer programs, databases or computer configurations; and perform related work as required. Qualifications: IT ANALYST 1: Graduation from an accredited college or university with an Associate’s Degree. Two years of professional experience in analyzing, designing programming, troubleshooting, resolving technical problems and installing computer systems applications in a mainframe, local area network, or personal computer environment, OR: two years of technical experience in the operation and maintenance of multi-program computer systems plus completion of a relevant course of training in systems analysis/computer programming. An Associate’s Degree in Computer Science may be substituted for the required education and one year of experience. Three years of post secondary education in computer science may be substituted for the required education and experience. A Bachelor’s Degree in any field may be substituted for the required education and one year of experience. A Bachelor’s Degree in Computer Science may be substituted for the required education and experience. IT ANALYST 2: Graduation from an accredited college or university with a Bachelor’s Degree. Two years of professional experience in analyzing, designing, programming, troubleshooting, resolving technical problems and/or installing computer systems applications in a mainframe, local area network, or personal computer environment; planning, acquiring, installing and implementing telecommunications facilities and services, wide area networks, or local area networks; generating and maintaining system software; database administration; or systems security. A Bachelor’s or Master’s Degree in Computer Science may be substituted for the required education and one year of experience. Three years of post secondary education in Computer Science may be substituted for the required education. An Associate’s Degree in Computer Science and one year of additional experience may be substituted for the required education. Salary: IT ANALYST 1: $40,065.63 - $67,357.47. IT ANALYST 2: $45,998.64 - $79,223.50. (2006)

ADMINISTRATIVE SPECIALIST 2: Superior Court of New Jersey, Somerset, Hunterdon and Warren Counties. Summary: The Municipal Courts and Information Technology Divisions are seeking a customer service oriented and enthusiastic individual who will be responsible for the professional administrative functions for these two divisions. Duties: Specific duties to include, but not limited to: composing correspondence; compiling and maintaining reports and statistical data; answering questions posed by the public, clients, subordinates or supervisors; purchasing commodities; arranging training for staff; arranging meetings, appointments, interviews and other activities necessary for accomplishing job assignments; recommending improvements in operating procedures, work processes, or administrative practices; communicating human resource policies, rules or regulations to staff; suggesting improvements in work unit operation; answering and logging IT help desk inquiries, and forwarding issues to appropriate personnel for resolution; acting as a liaison with other divisions; multi-tasking various functions; coordinating program-related events; and performing other related duties as assigned. Qualifications: Graduation from an accredited college or university with a bachelor’s degree. One year of paraprofessional experience in Program Evaluation: program development, coordination, program analysis, program administration or administrative research. Applicants who do not possess the required education may substitute paraprofessional and professional experience on a year-for-year basis. Knowledge of Microsoft Office Suite would be helpful. Salary: $36,025.61 - $59,021.95. (2006)

INFORMATION TECHNOLOGY ANALYST 1: Superior Court of New Jersey, Cumberland/Gloucester/Salem Vicinage. Duties: Under the general direction of the Court Executive 2b (Information Technology Division Manager) and other supervisory personnel, prepares help desk support, attends and resolves customer service questions and/or problems, identifies and reports problems that require in-depth support or research; assists in the operation and maintenance of the Local Area Network; installs, configures and supports hardware and software systems; assists in the design and implementation of computer programs, databases or computer configurations and performs related work as required. Qualifications: Graduation from an accredited college or university with an Associate’s Degree. Two years of professional experience analyzing, designating, programming, troubleshooting and resolving technical problems associated with mainframe terminal, PC, or LANs; setting up mainframe terminals or LANs and configuring and networking devices for the end user; installing software applications; and/or installing and implementing telecommunications facilities and services. An Associate’s Degree in Computer Science field may be substituted for the required education and one year of experience. Three years of post secondary education in Computer Science may be substituted for the required education and experience/ A Bachelor’s Degree in any field may be substituted for the required education and one year of experience. A Bachelor’s Degree or Master’s Degree in Computer Science may be substituted for the required education and experience. Applicants who do not possess the required education may substitute additional IT technical and/or professional experience on a year for year basis. An AOC Information Technology Internship may be substituted for one year of the required experience. Completion of a relevant course of training in Information Technology may be substituted for up to one year of required experience. Salary: $40,866.94 - $68,704.62. (2006)

INFORMATION SYSTEMS ASSISTANT: Lansing, Michigan. Summary: The individual in this position provides secretarial and administrative support in the Information Systems Department of the Michigan Court of Appeals. Duties: Provide first level Help Desk support by monitoring incoming e-mails and phone calls, routing requests for assistance to information systems staff, or resolving basic application issues. Perform desktop publishing and graphic design in order to publish the monthly newsletter on the internal web browser. Create and maintain Microsoft Word templates used throughout the Court. Obtain price quotes and order computer hardware and software from vendors. Schedule training classes for Court employees and maintain class rosters. Provide clerical support in preparing materials for training classes and assisting with training manual revisions. Order and distribute printer supplies to Court offices. Maintain inventory of Court-wide computer equipment and corresponding maintenance agreements. Qualifications: Associate’s degree in office administration, computer science or related areas. Two to three years of Help Desk experience is required. Advanced experience with the Windows operating system and the Microsoft Office suite is required. Basic Novell Netware administrative skills are preferred. Salary: $41,238.00 to $52,993.44. (2006)

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INFORMATION SYSTEMS TECHNICIAN 1: IT Office, AOC, Trenton, NJ. Duties: The selected individual will function as a mainframe computer operator in a 7 day 24 hour Data Center in a Statewide SNA, ATM, and Frame Relay Network utilizing IBM mainframes running ZOS, DB2/CICS, CA7, CA1, JES2, Netview and HR Openview. Shift work, holiday, weekend, and on-call support are required. Qualifications: One year experience in the operation of a general-purpose electronic computer and peripheral equipment, network operations, and/or information technology support (e.g., scheduling, customer service, or production implementation). Completion of a relevant course of training in computer operations or network operations may be substituted for up to one year of required experience. An Associate’s Degree in Computer Science may be substituted for the required experience. Semester hour credits in Computer Science from an accredited college or university may be substituted for required experience on a year-for-year basis. Twelve semester credit hours equals one year of experience. NOTE: Experience with IBM Mainframes, JCL, CA7, MVS, DB2/CICS, IDMS, network management, problem troubleshooting, interfacing with multiple vendors and a high degree of customer service is helpful. SPECIAL NOTE: Employees must agree to a thorough background check, which will include fingerprinting. All data received will be kept in the strictest confidence except to inform the subjected individual of the findings and what action will be taken as a result of this information. Salary: $29,979 - $45,405. (2005)

INFORMATION SYSTEMS TECHNICIAN 2: Superior Court of New Jersey, Essex Vicinage. Duties: Under the general direction of the Court Executive 2B (Information Technology Division Manager), the selected individual will operate network hardware/software; provide on-call support (help desk) for computer data systems; provide information to customers; notify users on the completion of requested processing and availability of outputs; answer routine questions; record complaints; maintain personal computers, peripheral and/or network devices; report hardware malfunctions to supervisors or repair persons; record information into computerized recordkeeping or accounting systems; requisition materials, equipment, parts or supplies; interpret and prepare reports of machine and program malfunctions along with corrective actions and provide training or cross-training to other IT staff. Qualifications: Two years of experience in the operation of a general purpose electronic computer and peripheral equipment, network operations, and/or information technology support (e.g., scheduling, customer service, or production implementation). Completion of an approved course of training in computer operations or network operations may be substituted for up to one year of required experience. An Associate’s Degree in Computer Science may be substituted for the required experience. Semester hour credits in Computer Science from an accredited college or university may be substituted for required experience on a year-for-year basis. Twelve (12) semester credit hours equal one (1) year of experience. SPECIAL NOTE: Employees must agree to a thorough background check, which will include fingerprinting. All data received will be kept in the strictest confidence except to inform the subjected individual of the findings and what action will be taken as a result of this information. Salary: $32,946.02 - $51,931.67. (2005)

ADMINISTRATIVE SUPERVISOR 2: IT Office, AOC, Trenton, NJ. Summary: The New Jersey Judiciary is seeking an administrative professional supervisor to work under the direction of the Court Executive 2b, Manager, IT Operations or other supervisory personnel. Duties: The selected individual will supervise the problem reporting area (Help Desk) and administer Magic TSD software. Other duties include evaluating training needs and insuring that the appropriate personnel are instructed in the use of new equipment or software. Qualifications: Graduation from an accredited college or university with a bachelor’s degree. Three years of increasingly responsible professional experience in customer service large scale mainframe computer systems and complex teleprocessing networks, one year of which shall have included computer operations experience. Applicants who do not possess the required education may substitute experience on a year for year basis. A master’s degree may be substituted for one year of general experience as indicated above. Previous supervisory experience is helpful. Experience in customer service, Call Center, and administering Magic TSD software is also helpful. Salary: $47,940.38 - $83,235.06. (2005)

TECHNICAL SUPPORT ASSISTANT: Troy, New York. Duties: Technical Support Assistant are assigned to central Division of Technology Offices, where, under supervision, they respond to information technology users seeking technical support and assistance normally associated with "Help Desk", "User Support", "Installation Services", and "Network Support". Technical Support Assistants attempt to resolve user problems by communicating technical issues to end-users and translate technical problems from end-users to other Division of Technology technical support staff. Technical Support Assistant log calls, answer questions, resolve problems, do hardware and software installations, and perform other related duties. Qualifications: Six(6) college credits in computer or information science; or twenty-four(24) hours of vendors training in Help Desk/User Support operations; or an equivalent combination of education and experience. Salary: $27,795. (2005)

SENIOR TECHNICAL SUPPORT ASSISTANT: Office of Court Administration, Division of Technology, Troy, New York. Duties: Technical Support Assistants are assigned to central Division of Technology Offices, where, under supervision, they respond to information technology users seeking technical support assistance normally associated with “Help Desk”, “User Support”, “Installation Services”, and “Network Support”. Senior Technical Support Assistants attempt to resolve user problems by communicating technical issues to end users and translate technical problems from end users to other Division of Technology technical support staff. Senior Technical Support Assistants may participate in developing standard procedures and guidelines to be used in problem resolution. They also log calls, answer questions, resolve problems, do hardware, and software installations, and perform other related duties. Qualifications: One year of permanent, competitive class service in the Technical Support Assistant title; or successful completion of the Microsoft Windows NT Core Technology course; or Twelve college credits in computer or information science; or Forty hours of vendor training in Help Desk/User Support operations; or an equivalent combination of education and experience. Salary: $33,436. (2004)

TECHNICAL SUPPORT ASSISTANT: Office of Court Administration, Division of Technology. Troy, New York. Duties: Technical Support Assistants are assigned to central Division of Technology Offices, where, under supervision, they respond to information technology users seeking technical support and assistance normally associated with “Help Desk”, “User Support”, “Installation Services”, and “Network Services”. Technical Support Assistants attempt to resolve user problems by communicating technical issues to end users and translate technical problems from end users to other Division of Technology technical support staff. Technical Support Assistance log calls, answer questions, resolve problems, do hardware and software installations, and perform other related duties. Qualifications: Six college credits in computer or information science; or Twenty-four hours of vendor training in Help Desk/User Support operations; or an equivalent combination of education and experience. Salary: $23,391. (2004)

INFORMATION TECHNOLOGY ANALYST II: Superior Court of New Jersey, Essex Vicinage, Newark, NJ. Duties: The Passaic Vicinage is seeking a qualified candidate to work under the general direction of the Court Executive 2b (Information Technology Division Manager). The selected individual will provide help desk support, attend and resolve customer service questions and/or problems, identify and report problems that require in-depth support or research; assist in the operation and maintenance of the Local Area Network; install, configure and support hardware and software systems; assist in the design and implementation of computer programs, databases or computer configurations and perform related work as required. Qualifications: Graduation from an accredited college or university with an Associate’s degree. Two years of professional experience in analyzing, designing, programming, troubleshooting and resolving technical problems associated with mainframe terminal, PC, or LAN; setting up mainframe terminals, PCs or LANs; configuring and networking devices for the end user; installing software applications; and/or installing and implementing telecommunications facilities and service. An Associate’s Degree in Computer Science may be substituted for the required education an one (1) year of experience. Three (3) years of post secondary education in Computer Science may be substituted for the required education and experience. A Bachelor’s Degree in any field may be substituted for the required education and one (1) year of experience. A Bachelor’s Degree of Masters’ Degree in Computer Science may be substituted for the required education and experience. Applicants who do not possess the required education may substitute additional IT technical and/or professional experience on a year for year basis. An AOC Information Technology Office Internship may be substituted for one (1) year of the required experience. Completion of a relevant course of training in Information Technology may be substituted for up to one (1) year of required experience. Salary: $44,696.45-$76,977.30. (2004)

INFORMATION TECHNOLOGY ANALYST I: Municipal Court Services Division, Trenton, New Jersey. The New Jersey Judiciary is seeking three qualified candidates to work under the general direction of a Court Executive in the Municipal Court Services Division, ATS/ACS Support Unit. Duties: The selected individuals will function as members of a technical/customer support or training team in a Data Processing Operations environment; provide comprehensive training on Automated Traffic System/Automated Complaint System (ATS/ACS) procedures to municipal court staff, law enforcement agencies, parking authorities, and the New Jersey State Police; provide training and support on the Parking Authority Ticketing System (PATS); complete system testing and program enhancement specifications; design and distribute system documentation; complete field service and customer support visits; conduct regional and statewide user group meetings; and resolve customer inquiries from ATS/ACS users; and perform other related duties as assigned. In addition these positions will require travel on a regular basis to the Municipal Courts throughout the State of New Jersey. Qualifications: Graduation from an accredited college or university with a bachelor’s degree. One year of professional experience using and supporting data processing information systems; conducting data processing user training; and/or teaching or training. A Bachelor’s or Master’s Degree in Computer Science may be substituted for one year of the required experience. Applicants who do not possess the required education may substitute additional experience on a year for year basis. Salary: 38,929-$65,447. (2004)

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